Virtualisation Support Services
Ensuring peace of mind
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In today’s fast-paced business environment, don’t let your customers suffer from inefficient support and unnecessary downtime.
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A little insurance can go a long way toward protecting the bottom line. With Arrow ECS support services, you and your customers get instant access to our highly trained team of experts and timely solutions across multiple platforms. Our support contracts enhance your customer’s existing vendor maintenance contracts by providing a single support contract that covers virtually every product in your customer’s data centre, thereby eliminating the hassle and frustration of single vendor / single product support. Arrow ECS, customer satisfaction is paramount.
Our telephone-based technical support services are available around the clock, providing expert troubleshooting assistance whenever it’s needed. We provide a one-stop shop support solution; the customer is never told to call someone else.
Options
One Call support contracts are telephone-based, incident based, and good for 12 months. You pay for only the amount of coverage you think you will need in a year. Options include:
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Standard business day support, 8:00am – 5:00pm in the customer’s
local time zone
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24x7x365 support
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Incidents are purchased in increments of five
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| For information or pricing on any of these services, please contact our Sales Team on 0118 913 0650 or email svquotes@arrowecs.co.uk |