Support Contract Management
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Arrow ECS' renewals service is managed by a widely experienced team at managing product support contracts at both point of sale and for ongoing renewals. They use a blend of technology and telesales capable of handling vast numbers of prospects. Through the services life cycle, Arrow ECS ensures end users are regularly contacted with relevant information, assisting their receptiveness to buy renewals when they fall due.
In Arrow ECS’ experience, some vendors and resellers do not have the same level of focus on selling support contracts alongside products at the point of sale. Arrow ECS has shown itself capable of recovering a substantial proportion of this lost revenue.
Our approach works equally well for software or hardware support, as well as for cross-product and complex multi-vendor contracts. What’s more, every party in the channel automatically receives the proportion of the sale to which they are entitled.
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