Realising the benefits of convergence
Voice and data networks have evolved independently of each other and consequently most organisations operate two separate networks, each with its own design, capacity and maintenance requirements - all with considerable duplication of cost.
By implementing one high-performance, future-proofed and cost-effective network, organisations can reduce both their initial capital expenditure and subsequent running costs. There's no need to instantly replace the telephony infrastructure already in place either. It can be empowered with Internet Protocol (IP) capabilities, with gradual migration over time.
Organisations that have already converged their voice, data, video and applications over a single wired or wireless network are experiencing major business benefits:
Convergence gives teleworking or travelling employees the same access to networks as their office-based colleagues. Output and efficiency are improved, whatever the nature of the workforce.
More profitable customer relationships
Converging multimedia applications into one proactive, intelligent system means businesses can anticipate what customers want; interact via their preferred channel (phone, email or online text chat); and provide a fast, personalised response.
Reduced cost of ownership
Convergence puts businesses in control of their telecommunications costs, with dramatic reductions of up to 30%.
Convergence enables an organisation to add new users and new features quickly. Administration is simpler and the business infinitely more agile.