Riverbed Technology offers world-class support to help customers fully leverage the value of their Riverbed investment. Riverbed’s trained technical support staff is available around the clock (24 hours a day, 7 days a week) to help customers and partners quickly and easily use, manage, and troubleshoot Riverbed products in their network. In addition, Riverbed provides a wide variety of online support materials to answer most questions.
Through Riverbed Support, customers can get:
Assistance related to questions on the use of Riverbed products
Assistance in identifying and verifying the causes of suspected errors
Solutions for identified errors or malfunctions
Access to support by phone, email, or the web
Customers can log in to the secure Customer Support Web Site to find documentation, software, upgrades, account information, a knowledge base, and much more.
If you are experiencing problems with a Riverbed appliance, you can submit a support request from the support web site. Submitting a support request creates a trouble ticket, notifying our dedicated support representatives, who will be happy to assist you.
If you would like any further information, or a quote please contact our Riverbed team:
Tel: 01423 519046