Support
Riverbed Technology offers world-class support to help customers fully leverage the value of their Riverbed investment. Riverbed’s trained technical support staff is available around the clock (24 hours a day, 7 days a week) to help customers and partners quickly and easily use, manage, and troubleshoot Riverbed products in their network. In addition, Riverbed provides a wide variety of online support materials to answer most questions.
Through Riverbed Support, customers can get:
-
Assistance related to questions on the use of Riverbed products
-
Assistance in identifying and verifying the causes of suspected errors
-
Solutions for identified errors or malfunctions
-
Access to support by phone, email, or the web
Customers can log in to the secure Customer Support Web Site to find documentation, software, upgrades, account information, a knowledge base, and much more.
If you are experiencing problems with a Riverbed appliance, you can submit a support request from the support web site. Submitting a support request creates a trouble ticket, notifying our dedicated support representatives, who will be happy to assist you.
http://www.riverbed.com/support/certification/
If you would like any further information, or a quote please contact our Riverbed team:
Tel: 01423 519046
Email: riverbed@arrowecs.co.uk