Storage Solutions

Data storage presents a dilemma: how to ensure availability and compliance, without sending costs soaring? We offer affordable solutions to turn escalating data volumes into valuable corporate intelligence.

0800 983 2525

 

RSCOPE/GETS

Working with RSCOPE/GETS

RSCOPE is used by Sun to verify supportability of mission critical products such as Sun Cluster, and to issue service notifications so that high-end items are installed efficiently. Although the newer tool GETS has replaced SCOPE within Sun, it will not be replacing RSCOPE.

Who uses RSCOPE tool/GETS?

While Sun Field Systems Engineers (or Technical Account Managers) will populate GETS with data, Partner Pre-Sales Consultants use RSCOPE. They must complete all fields to ensure that the approval is not delayed or rejected. Purchasing and Sun Order Management use RSCOPE/GETS references to order product from Sun Manufacturing, and any parts that require RSCOPE/GETS approval will not be ordered, or scheduled to ship, until the reference is approved.

Once an RSCOPE entry has been started by the Partner Pre-Sales Consultant and submitted, the partner has no further edit rights. Any changes or updates must be made by the relevant Sun Technical Account Manager.

Who approves RSCOPE tool/GETS requests?

The approval process is managed as a checklist and the Sun Field Systems Engineers or Partner Pre-Sales Consultants are responsible for completing the required fields. Once submitted, the request is signed off by a series of approvers, including Enterprise Services representatives and Corporate approval teams in the USA.

Is there a difference between Service Notification and Mission Critical sign off?

Service notification simply notifies the Sun service department that an install needs to take place. The equipment concerned may be an upgrade, or an installation by a third party. Mission critical sign off involves at least 3 levels of checking before approval is given. The Sun Pre Sales Engineer, followed by local Enterprise Services Support, followed by Corporate Support must all verify that the solution proposed is supportable.

Which products need RSCOPE/PGETS approvals?

Mission Critical parts include the following products:

  • E10K, F12K, F15K, E20K and E25K and associated internal/external/cabling options.
  • F6800 (approval for mission critical only)
  • ALL SE99x0 product must be placed in GETS only. Contact your Sun Technical Account Manager for help with this. (Once booked and scheduled, any changes or cancellations will not be allowed without approval. Goods returns are generally not allowed without a series of approvals.)
  • SE6320
  • SE3900/SE6900 series
  • L6000/L5500
  • Tape Libraries (L25/L100/L500/Stacklink/L1000/L180/L700) and upgrades
  • SOC + SAN
  • Sunfire Link (wildcat)
  • Brocade & McData
  • All Cluster products

Ordering explained

Sales Support will require an approval reference number to order parts from Sun which will typically appear as:

SC3.0_BT Wholesale-(x)-Reseller_UK-Ireland_11.08.2002:13:29:47

Only one SCOPE-tool approval number may be associated with any one order. If an order is placed over a number of Partner orders, an individual SCOPE or GETS reference is required. While Arrow ECS and Sun work closely with Sun Partners to process RSCOPE applications, any orders placed for products requiring references will remain unscheduled until the sign-off process is complete.

Tips to remember:

General:

  • When asked for a SSE, for both the name and email address enter: eis@uk.sun.com
  • When asked for Customer Sales Rep (CSR)/Order Administrator (OA), for both name and email address enter: orderdesk@holland.sun.com
  • When asked for SE, always enter the name of the Sun SE involved (direct account SE or the Partner SE (TAM)).

Service notifications:

  • Always answer EVERY question. The majority of approvals requests that are rejected are due to incomplete fields.
  • Always state dates when asked. ASAP is not accepted as a date format, although you can state month and year only.
  • When asked for hours of service and response time, translate information from the level of contract you have chosen.

When submitting a mission critical sign off:

  • Always answer every question.
  • Always include the WebDesk reference on the hardware list for verification.
  • Always differentiate between what is already on site and what is being ordered or taken from stock if at all possible.
  • Always try to submit a diagram of the cluster to the Sun SE (TAM), particularly if there are more than 2 nodes or it's unclear which ports go where etc.

Help

  • If you need further assistance, please contact your Arrow ECS Account Manager.