Enterprise Computing Solutions – United Kingdom

Arrow ECS Support Services

t: 01638 569638
e: support-services.ecs.uk@arrow.com

 

01638 569638

e: support-services.ecs.uk@arrow.com


Hardware Support

Software Support

Support Services Media


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Hardware Services

Premium Hardware Replacement Services

Whether you need 8x5 or 24x7 cover with or without an engineer, Arrow ECS are able to provide up to a 4 hour onsite SLA with a replacement appliance or parts, anywhere in the contiguous UK, and many locations globally. From the point of diagnosis our Support team provide steady updates on progress offering complete customer peace of mind.

Premium Restoration

Arrow ECS’ Premium Restoration service further enhances our Premium Hardware Replacement Services to reduce appliance downtime and the subsequent cost to the business. After replacing the faulty hardware onsite, the highly skilled engineer will then configure it with the correct version of software and implement the most recent backup taken, all within 4 hours of arriving onsite.

Monitoring

Arrow ECS offers proactive hardware monitoring of security appliances, for those customers who wish to have a higher level of support cover for their mission critical infrastructure Our highly experienced security engineers will identify any anomalies and potential issues before they can affect business. In the event of a power outage or major health issue, Arrow will alert the customer’s designated contact with full details. We will compile and deliver a technical report summarising appliance statistics quarterly.  These services are available on an 8x5 for 24x7 basis.

Secure Data Transportation and Destruction Services

These services address an increasing demand for the safe and secure permanent deletion of data. Secure Data Transportation provides a specially sealed and secured container, tracked in real time, for transporting anything from a single hard disk to a large appliance. Using our additional Destruction Services, Hard disk data is permanently destroyed using software in accordance with CESG guidelines or by physical destruction. Upon completion the customer is issued a certificate to prove compliance with all data protection regulations.

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