Arrow Support Services
Support your customers, strengthen your business
The market for support services is a complicated one. Technologies, services and solutions are progressing at an incredible rate, not to mention customer appetite to consume and manage IT differently.
Naturally, it can be tough trying to build a viable support offering that matches these advances. It’s therefore easy to simply rely on vendor support contracts, as they are widely available and will generally cover most of the necessary bases.
On the other hand, if you’ve decided not to sell support services at all, then you risk opening up opportunities for your competitors, as customers will seek this offering elsewhere.
More and more frequently, customers are even approaching vendors directly for their support services and bypassing partners entirely. However, as customer requirements become increasingly specialised, arguably it is now more than ever that they need the innovation and flexibility of their partners.
Arrow has built a comprehensive and easily accessible Support Services portfolio that delivers valuable services, innovative commercial models and reliability you can depend on.
We recognise the shortcomings of standard vendor support contracts and have purposefully built more flexible services that bridge the gaps while remaining cost-effective for both you and your customer.
In fact, many of our support services are custom-built for this very reason. Critically, we’re equally accredited to deliver support as the vendors themselves, so you’re never sacrificing on expertise or quality.
But that’s not all…
Arrow Support Services enable our partners to:
- Earn 3x greater margin versus vendor support contracts
- Maintain and expand your customer base
- Confidently meet your customers’ needs
- Offer equivalent support to the vendor for less
- Create unique, more bespoke support solutions
- Be a more credible partner in the eyes of your customer
Our support services cover Breakfix, Software Subscriptions and Telephone Support across a vast range of technology portfolios, with around the clock 24x7 provision and 95% of support calls completed in 50% of our SLA target.
Arrow Assist can be added to any basic support contract and can be applied across all services for a range of vendors. This advanced telephone support can provide partners with additional consultancy from vendor-accredited engineers and more rigorous recommendations than the standard service.